PetsApp launches new AI CoPilot platform for veterinary practices
By Allister Webb, vettimes
A technology company has unveiled a new AI platform for veterinary professionals that it claims will support the care of more than a million pets. The sector is among many that have been harnessing the potential opportunities and facing challenges posed by the technology.
PetsApp leaders said the CoPilot system is the first of its kind in the veterinary sector and will complement human expertise – rather than replacing it – in helping practices to offer improved customer service.
Discuss treatment
The platform, which has been made available to all PetsApp users, allows vets to send reminders, schedule vaccinations, discuss treatments and develop wellness plans for clients.
The system suggests replies to messages received from clients that the practice team can edit themselves before sending.
It also enables pet owners to book appointments, seek advice through multiple communication platforms, including text and video chat, as well as make instant payments.
‘Human connection’
In a video on the PetsApp YouTube channel, Kent-based practice group Pennard Vets, which has adopted the system, said it had taken “considerable pressure” off its telephone lines.
PetsApp chief executive Thom Jenkins said: “We believe local veterinary teams remain the very best placed people to serve pets. However, they very often face overwhelm.
“Done right, as with PetsApp CoPilot, AI can augment human connection and expertise, not replace it, re-affirming the position of veterinary professionals at the heart of the pet care experience.”
Learn more on the PetsApp site: https://petsapp.com/
Comments
Related Articles
Copyright © 2025 - All Rights Reserved
ISSN 2768-198X
List
Add
Please enter a comment